We aim to process orders within 2-3 working days (excluding Sundays, Mondays, and bank holidays). As a small, two-person team, we really appreciate your patience.

You will receive a confirmation text or email with tracking details once your order has been dispatched, so you can keep track of your order.

Please note that once an order has been shipped out, it's out of our control and in the hands of the postal services.

Once your order has been shipped, we can’t be responsible for any lost, stolen, or delayed parcels—you’ll need to contact the shipping company or your local post office. To help avoid any issues, please double-check your address before placing your order, as we can’t make changes once it’s been processed.

We send orders in recycled boxes and reuse as much packaging as possible, including bubble wrap and paper from our stock deliveries. This helps reduce waste while keeping your items safe. If you can, give our boxes a second life too! 😊

We’re committed to giving you the best shopping experience! If your order arrives damaged, defective, or incorrect, please contact us right away so we can make it right.

Mala offers a 14-day return policy—just send your item back within 14 days of delivery for a refund or exchange. Items must be unused, in their original packaging, and in suitable condition.

Return postage is the customer’s responsibility, and we recommend using a tracked service with proof of postage. If a return is lost in transit, we won’t be able to process it. Refunds are issued within 14 working days of receiving your return.

Please email orders@malagoods.co.uk to organise the return before you post the item back to us, we will try to help you best we can- thank you!

Return address: Mala, 1 Tyndalls, Hindhead, Surrey, GU26 6AP.